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Community Guidelines

We're building a space for authentic, respectful human connection. These guidelines help us maintain a safe, welcoming environment where meaningful conversations can flourish.

Building connections through respect

Our Core Values

These principles guide every interaction on One New Friend and help create the meaningful connections we all seek.

Be Kind and Respectful
Treat every person with dignity and compassion, regardless of their background, beliefs, or perspectives.

âś“ Do:

  • • Listen actively and respond thoughtfully
  • • Show empathy and understanding
  • • Celebrate differences in perspective
  • • Use inclusive and welcoming language

âś— Don't:

  • • Use offensive, discriminatory, or hateful language
  • • Mock or belittle someone's experiences
  • • Make assumptions based on stereotypes
  • • Engage in personal attacks or insults
Share Authentically but Safely
Open up and be genuine while protecting your privacy and personal safety.

âś“ Do:

  • • Share your thoughts, feelings, and experiences
  • • Be vulnerable in ways that feel comfortable
  • • Ask meaningful questions
  • • Keep personal identifying information private

âś— Don't:

  • • Share full names, addresses, or phone numbers
  • • Provide social media handles or photos
  • • Share financial or sensitive personal information
  • • Pressure others to reveal personal details
No Harassment or Inappropriate Content
Keep conversations appropriate and free from harassment, abuse, or harmful content.

âś— Prohibited:

  • • Sexual content or unwanted advances
  • • Threats, intimidation, or aggressive behavior
  • • Spam, promotional content, or solicitation
  • • Hate speech or discriminatory language
  • • Content promoting self-harm or violence
  • • Illegal activities or substances

Zero Tolerance: There is no tolerance for objectionable content or abusive users. Every report ends the conversation and blocks the reported user, we can permanently ban any user at any time, and a user reported by two or more different people within 90 days is permanently banned automatically. Sexual content, grooming or exploitation involving a minor is covered separately by our Child Safety Policy.

Respect Boundaries and Consent
Honor others' comfort levels and respect when someone wants to change topics or end the conversation.

âś“ Do:

  • • Accept when someone doesn't want to discuss a topic
  • • Respect if someone wants to end the conversation
  • • Ask before sharing sensitive or personal stories
  • • Give people space to respond at their own pace

âś— Don't:

  • • Pressure someone to continue uncomfortable topics
  • • Persist after someone has set a boundary
  • • Try to find ways to contact someone outside the app
  • • Share someone else's personal information

Keeping Our Community Safe

We're committed to maintaining a safe space for everyone. Here's how we handle violations and how you can help.

Report Issues
Use the in-app reporting feature or contact our safety team immediately
Report a Problem

support+onenewfriend@craftive.llc

What to include in a report

Block & Exit
Immediately block someone and exit the conversation if you feel unsafe

Your safety comes first. Don't hesitate to use these features.

We Take Action
Every report is acted on automatically the moment it is sent and reaches our team by email immediately

A report ends the conversation and blocks the reported user the moment it is sent. We can permanently ban a user at any time, and a user reported by two or more different people within 90 days is permanently banned automatically. Messages caught by our automated filter are blocked.

Enforcement and Appeals

The Rest of the Rules

These guidelines cover how to behave in a conversation. Four other pages cover the rest: child safety, reporting, privacy, and the terms you agree to.

Child Safety Policy
Our zero-tolerance policy on child sexual abuse and exploitation, how reports are handled, and where to report.
Report a Problem
How to report someone in a One New Friend conversation: the in-app report button, block and leave, or the safety team's address, and what happens next.
Privacy Policy
What One New Friend stores, what it never stores, and what happens to a message after the 24 hours are up.
Terms of Use
Who may join, what is not allowed in a conversation, and how access to the app ends.

Questions About Our Guidelines?

We're here to help you understand how to be part of our community. Don't hesitate to reach out.

Remember

These guidelines exist to protect and nurture the meaningful connections that make One New Friend special. When in doubt, choose kindness and respect.