Safety Tips

On One New Friend you talk with one person a day, with no profile, photo or real name on either side. That makes it easier to open up, and it also means the other person only learns about you what you choose to type. These tips are about keeping it that way.

None of this is meant to make you guarded. Share your thoughts, feelings and stories freely. Just keep the details that point to you in real life to yourself.

What to keep to yourself

A good rule: do not share anything you would not want someone you have never met to have. The theme is there so you can go deep on ideas and experiences without needing any of the details below.

Your full name, address or phone number. The same goes for your workplace, your school, or the neighbourhood you live in, which together can be enough to find someone.
Social media handles and photos. One handle leads to your friends, your face and everything else you have ever posted.
Financial or other sensitive information. Bank details, card numbers, passwords and verification codes are never part of a real conversation.
Other people's personal information. A friend's name or story is theirs to share, not yours.

The app blocks phone numbers, email addresses and links before a message sends, but no filter is perfect. Assume that anything you type can be read and remembered by the other person.

Signs a conversation is going wrong

Most conversations are exactly what they look like. These are the patterns worth noticing when one is not. If something feels off, trust that feeling. You do not need proof to leave.

Pressure to reveal personal details, especially after you have already said no.
Asking to move to another app or platform. Trying to find a way to contact you outside the app is against the community guidelines, however friendly the reason sounds.
Money, links or promotions. Requests for money or gifts, investment tips, or anything that looks like advertising or a scam.
Sexual content or unwanted advances, threats, or aggressive and intimidating messages.
Ignoring a boundary. Steering back to a topic you asked to drop, or pushing you to keep going when you want to stop.

What you can always do

You do not owe anyone the rest of a conversation. Pick whichever of these fits the moment.

Say no or change the topic

You can decline to discuss anything. The other person is expected to accept that, and to respect it if you want to end the conversation.

Block and leave

You can block the person and leave the chat at any point. Do it the moment you feel unsafe, and report when you are ready.

Your safety comes first.

Report it

Every chat has a report button. If the conversation has already closed, you can still email a report. How to report a problem

When it is more serious

If you think someone is in danger

Contact your local emergency services. One New Friend is not an emergency service and cannot intervene in real time.

If you think the other person is under 18

One New Friend is for adults, and you must be 18 or older to use it. Leave the conversation and email support+onenewfriend@craftive.llc. If you are worried about a child's safety, report it in the app right away with "Child Safety Concern" as the reason. The child safety policy explains how those reports are handled.

The rest of the rules

The community guidelines set out how everyone is expected to behave in a conversation. For anything else, from questions about the app to feedback, use the contact page.